Refund policy

Products are eligible to be returned for a refund within 30 days of purchase. Returned products must be unused and include their original packaging (plastic bag the product arrived in, card insert, phone case box, lanyard hook, etc.). Products returned used or without their original packaging may be refused.

To start a return, email contact@threadwallets.com with your order number.

You can choose to return your order for a refund, store credit, or an exchange.

If you choose a refund, we will notify you by email when the refund is processed, and a credit will automatically be applied to your original method of payment, in Canadian dollars (CAD), within 3-5 business days. Applicable taxes (GST/HST/PST/QST) charged on returned items are refunded.

If you choose store credit, we will issue it as an electronic gift card sent to the email associated with the order.

If you choose an exchange, the new item(s) will be sent once we receive the original item(s). An order can only be exchanged once.

Once you have requested a return, ship your package back to the following address:

Thread Wallets c/o NLS, 350 Admiral Blvd, Mississauga, ON L5T 2N6, Canada

*Thread Wallets LLC is not responsible for returns lost in transit unless you used a prepaid label provided by us.

Holiday Return Policy

Because we offer deals throughout the holiday season, we offer an extended return window. For orders fulfilled between November 1 and December 25, returns are accepted until January 31.

Sale and Mystery Items

Mystery Items (Mystery Wallets or Mystery Lanyards) and items purchased from our Sale page are FINAL SALE and are not eligible for a refund or exchange, except where the item is defective or where a refund is required by applicable law.

Defective or damaged items

Nothing in this policy limits your rights under applicable provincial consumer protection law, including rights relating to defective or misdescribed goods.

Late or missing refunds

If you haven't received your refund yet, first check your bank account, then contact your credit card company or bank about pending transactions. It may take up to a week for your refund to appear.

If you've done all of this and still have not received your refund, please contact us at contact@threadwallets.com.