I heard about this through a friend who loves thread. When I saw thread at a shop on vacay, I wanted to try it. I bought the wallet, wristlet, and chapstick holder.
All of it is super cute however my chapstick did start to rip at the seam after a couple days. I immediately reached out to thread and asked if I could exchange it even though it wasn’t purchased directly from them. The customer service was fantastic! They responded quickly and promptly. I sent them a picture of the stitching coming out and they replied with a store credit coupon covering a replacement product, tax, and shipping.
I would definitely recommend thread!